Reset Password

The reset password page allows you to create a new password for your Greendex account after requesting a password reset.

When You'll Use This Page

You'll arrive at the reset password page after:

• Clicking a password reset link from your email
• Being redirected from the Forgot Password flow

How to Reset Your Password

Step 1: Verify the Token

The reset page automatically validates your reset token from the URL. If the token is:

• Valid - You'll see the password reset form
• Invalid or missing - You'll be redirected to the login page

Step 2: Enter Your New Password

Fill in the password reset form:

1. New Password

   • Enter a secure password
   • Minimum 6 characters required
   • Use a mix of letters, numbers, and symbols for better security

2. Confirm New Password

   • Re-enter your new password
   • Must match exactly with the new password field

Step 3: Submit the Form

Click "Reset Password" to complete the process.

Success and Next Steps

After successful password reset:

1. You'll see a success confirmation message
2. You'll be automatically redirected to the Login page
3. Log in with your email and new password

Error Handling

Password Validation Errors

Token Errors

If you see a redirect or error:

• The reset link may have expired
• The token may have already been used
• You may need to request a new reset link

Security Best Practices

Creating a Strong Password

• Use 8+ characters - Longer is better
• Mix character types - Uppercase, lowercase, numbers, symbols
• Avoid common words - Don't use dictionary words
• Make it unique - Don't reuse passwords from other sites
• Use a passphrase - Consider a memorable phrase with modifications

Password Storage

• Use a password manager to store your passwords securely
• Never write passwords down in plain text
• Don't share your password with others

Troubleshooting

"Invalid or Expired Token"

This error occurs when:

• The reset link is more than a few hours old
• You've already used the link to reset your password
• The link was malformed

Solution: Go back to Forgot Password and request a new link.

Form Won't Submit

• Ensure both password fields are filled
• Check that passwords match exactly
• Verify your password meets the minimum length requirement

Redirected to Login Unexpectedly

If you're sent to the login page instead of seeing the reset form:

• The token parameter may be missing from the URL
• The token may be invalid
• Request a new password reset link

Related Topics

• Login - Log in with your new password
• Forgot Password - Request a new reset link